Services

Our Core Business, advice and solutions in the following areas:

Business Process Review and Strategy: Opportunities and Gaps DetectionRevision of the Mid Term, Long Term Business Plans and the Business Strategy consistency with the current Business Processes capabilities, future needs and also with the Information Technology and Information Systems Strategy. If this is not properly assured, the mid or long term business plans will not be realistic, putting at risk the business itself.

In this area, we have the expertise to help companies to elaborate realistic business plans with a coherent IT-IS Strategy.

Business Plans Review against New Opportunities and Current and Future Execution Feasibility Studies
Alignment of Business Plans and Business Strategy with Information Technology and Information Systems Strategy
Road-map and Detailed Design of IT-IS mid-long term Plans and Strategy and Business Case
Implementation, Change Management and Deployment Plans
Services to accompany you to execute those plans successfully

Interconnection- Automation of your Business Processes with your Suppliers and CustomersReview, Adjustments Design, Progressive and Modular Deployment of Best in Class Business Processes and all related IS tools as structuring workflows for:

- - - - Procurement: Sourcing, Requisitioning, Goods / Services Reception, AP AP Invoice Reception and Posting - Incident Management, Supplier Support and Self Service, Supplier's Payments
        Sales and Logistic Execution: Lead and Opportunity Management, Quoting and Offer Management, Pricing and Contract Renewals, Sales Order, Delivery Execution, Invoicing Delivery, Invoice's Incident Management, Incoming Payments and AR
        Service Delivery: Scheduling and Service Delivery Acknowledge Management

Paperless Enterprise Management and Business Processes

- - - - Electronic and Paper Documents Reception, Scanning, Archiving and Routing Management
        Document Distribution Workflows
        Document's Related Tasks and Document State Management
        Document and Content Management Data-warehouse

Business Intelligence and Reporting

- Reporting Process Review and Design
- Alignment with Strategy and Business Objectives
- Operational Reporting and KPIs
- Process Execution Analysis and KPIs
- Management and Business Performance Analysis, KPI and Dashboards
- Social Intelligence and Big Data

Harmonization, Quality of Service and Savings through Shared Services

There are many ways a shared service could be help many type of companies, according to their size and typology.

Basically, the idea behind a Shared Service is that a group of companies can share resources and costs of certain business functions or specific processes.

But beyond that, a Shared Service, if designed and executed properly, will boosts the efficiency and the quality of those business functions and processes.

The Shared Services are not only possible for big multinationals or big company groups, they are also suitable for mid size companies and groups. Even it is also possible for very isolated enterprises or small companies by, for instance, forming a shared service with other companies to share the costs of some business functions.

Advice, Consulting, Design and Execution for Shared Services Implementation:

Shared Services Opportunity Detection; Scenarios and Business Case Preparation
- Shared Service Design, Organization Design and Change Management Approach
- Shared Service IS for Business Functions and Processes
- Shared Service Implementation, Deployment and Post Go Live support

BPO: Business Process Outsourcing with Best in Class Business ProcessesFor certain functions and processes, all type of companies need more flexibility and or more expertise, we can accompany in the search, evaluation and comparison of different BPO providers. Also, for certain functions and services, we provide also BPO services

CRM: Customer Relationships Management; Strategy and Solution DeploymentAdvice, Consulting and Execution for CRM: Sales Processes and Marketing Campaign Management Implementation:

CRM Scenarios Alternatives, Scenarios and Business Case Preparation
- CRM Design, Sales Business Processes and Organization Design and Change Management Approach
- CRM Project Project Office to accompany you in the management of other implementation suppliers
- CRM Implementation and parametrization, Deployment and Post Go Live support
- Sales and Marketing Business Processes Reporting and Follow up

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